"We do not just shuffle some resumes around, we are matchmakers. Because OTYS' software makes the administrative part of our work easier, we have more time to make good matches." So says Sven Isenbaert, director-owner of the Belgian branch of 24/7 drive, the employment agency for truck drivers and logistics employees.
24/7 drive has branches in the Netherlands, Belgium, Germany, Poland, Lithuania, Romania and Bulgaria. There, a hundred office employees help about two thousand drivers with a C/CE driving license find temporary employment, often with an option for a permanent contract.
Recruiting, selecting and deploying drivers involves a lot of administrative hassle. Just take the validity of the driver's license and Code 95 certification that must be renewed in a timely manner. These details are entered directly into OTYS' Applicant Tracking System (ATS) by 24/7 Drive when recruiting and selecting drivers. Does a driver need to attend training or courses for recertification? Then the ATS will make a timely notification of this. With the advantage for the client and the driver that 24/7 drive can also organize that training.
Our old ATS was more of a CRM system without links to recruitment functionalities. That system couldn't keep up and facilitate our expansion; it was really reaching its limits. OTYS' ATS offered the best price/value solution for this.
From CRM to ATS
As of September the 1st of last year (2022), 24/7 drive is the new name of 24/7 Chauffeursdiensten and 1ToDrive; one powerful name for two labels. The former company was founded in the Netherlands in 2006 by Mark Ooiman and Adrew Zwaarts. 1ToDrive focuses on the recruitment of drivers outside the Netherlands, forming the foreign branch of 24/7 drive.
Sven Isenbaert took charge of the expansion in Belgium and has since set up six branches there. "Our old ATS was more of a CRM system without links to recruitment functionalities. That system couldn't keep up and facilitate our expansion; it was really reaching its limits. A lot of administrative actions had to be done manually," Isenbaert said. After market research, the agency concluded that OTYS' ATS offered the best price/value solution for this.
Working quickly and efficiently
Nathalie Neskens, operational manager of 24/7 Drive Belgium and key user of the OTYS software, confirms that her co-workers in the office can indeed work faster and more efficiently with the help of the software. Nathalie: " This starts as early as the contact with a candidate. OTYS' interactive forms are very user-friendly. The structure helps you ask the candidate targeted questions, and making it easy to switch between tabs during a phone call. Meanwhile, the system retains all entered information well. The workflows help keep an overview of all the tasks to be performed in the process of recruitment, selection and placement and help to also follow up on those tasks in a timely manner."
And if an employee does not know how a particular function of the ATS works, the database of OTYS videos on YouTube provides the necessary work instruction, just in time.
Always accessible thanks to Joboti
Without transportation, everything comes to a standstill. Drivers are needed 24 hours a day. Therefore, 24/7 Drive must also be available outside business hours. You might expect that from a company with this name. That's why OTYS collaborates with Joboti, a software supplier that builds smart recruitment chatbots.
Joboti ensures that candidates can apply at 24/7 drive any time of the day or night on an acute vacancy and get answers to their questions. Joboti ensures that communication between 24/7 drive and candidates is done via WhatsApp and logged in OTYS' ATS. "That communication via WhatsApp is ideal for drivers. They always have their phones at hand and between driving they have plenty of breaks to keep up with their social media," Isenbaert said.
That communication via WhatsApp is ideal for drivers. They always have their phones at hand and between driving they have plenty of breaks to keep up with their social media.
Integration between front and back office
In every step of the recruitment process, the necessary data from candidates and clients must be up-to-date, complete and consistent. Only then can a flex company function reliably and deliver good work.
The ATS of OTYS satisfies this need from the front office. But like many flex companies, 24/7 drive uses specific applications for back office work processes. To avoid double data entry and administration, Solid Online provides the link between OTYS' ATS and the application 24/7 drive uses for contract management.
Like Joboti, Solid Online is also a regular partner of OTYS. This cooperation also came in handy when 24/7 Drive needed to migrate the data from the old CRM system to OTYS' new ATS. Solid Online's solution made a smooth migration possible.
Solid Online also ensures that all candidates in the ATS are checked weekly to see if their driving licenses, diplomas and certificates are still valid. Isenbaert: "The seven countries in which we operate each have their own laws and regulations concerning road transport. As a result, the requirements for drivers vary pretty much per country. Therefore, this check is not feasible for us without automation."
Content with collaborative efforts
Isenbaert and Neskens are not only satisfied with OTYS' solutions, but also with their collaboration with the people of this recruitment software provider. According to Isenbaert, they are "top-notch people who respond quickly and think proactively." Neskens adds that OTYS' help desk also functions well and is very helpful.
If, like 24/7 Drive, you would like to streamline your entire process, work on professionalization, or simply see where optimization is possible? Do not hesitate to contact us for an informal conversation with our Customer Success Team. You can do so by filling out this form, or send an email to firstname.lastname@example.org