Changes to OTYS user roles and training types

At OTYS we are continuously optimizing the user experiences for our customers. For this we consider your feedback to be very important.

Based on your feedback, we have decided to change the Key User Training.

Why are we making changes?

Within OTYS we have had two roles for years: Users and Key Users. As a Key User you have more rights within OTYS and you can adjust the layout of the system, submit tickets and create new users.

We have always covered all options for the Key User in one afternoon training. As you may understand this is a lot of information for half a day. We also received this feedback from the participants of the training. For those who really want to get started with managing their own system, it was actually too much information in a short time. What we also noticed more and more is that a large part of the participants do not really want to make adjustments to the system themselves, but mainly want to become Key Users in order to be able to send out tickets and create accounts for new colleagues.

New roles and training types

With the feedback received in mind, we have adapted both the roles and the types of training. We now use three roles: User, Super User and Key User. We explain the differences to you.


As a User you have the usual rights for daily work. We give a User Training twice a month via Teams, in which we discuss the most used modules and functionalities. You can register for this training via our website.

Super User

The Super User has the rights of a User and additionally the rights to create tickets and new users. So for this you no longer need to become a Key User! A Super User does not have the rights to make changes to the layout, but can submit a change request via Support.

We expect this to be a godsend for many of our customers; this way you can ensure that the system remains up-to-date with your working method, without having to delve into settings and extra modules yourself.

Are you interested? You can request the rights via Support. The maximum number of Super Users depends on the size of the organization. There is no separate training for the Super User role; we have made informative videos that explain step by step how to create Tickets and Users within OTYS.

Key User

In our previous training courses, we made the assumption that someone who became a 'Key User' would be responsible for all changes to the interior. Statuses, workflows, mail templates, rights for your colleagues, everything was in one training. In practice, it turned out that participants often came to a training for one specific component, for example reports.

In our new training courses we have divided the topics. This way you can choose training courses that suit your interests and the role you have within your own organization. Because of this division we also take plenty of time per subject. This also gives you more time to deepen your knowledge and to practice on your own. These training courses are given on location in Houten and include a catered lunch.

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